Payment Policies
1. Payment Process
1.1. All payments for Pooja and Homa services must be made through our secure online payment gateway at the time of booking.
1.2. You will receive a confirmation email once your payment has been successfully processed. This email will include the details of your booking.
2. Accepted Payment Methods
2.1. We accept various payment methods, including but not limited to:
• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• Net Banking
• Digital Wallets (if applicable)
• UPI
• Any other payment methods specified on our website
3. Payment Security
3.1. Our payment gateway is secured with the latest encryption technology to ensure your payment information is protected.
3.2. We do not store any credit card information on our servers. All transactions are processed through a PCI-DSS compliant payment processor.
Payment Gateway Issues
1. Payment Confirmation
1.1. After making a payment, you should receive an email confirmation within 5 minutes. If you do not receive this confirmation, please check your spam/junk folder.
1.2. If you still cannot find the confirmation, contact our support team for assistance.
2. Payment Declined
2.1. If your payment is declined, please check the following:
• Ensure that your card details are entered correctly.
• Confirm that your card has not expired and has sufficient funds available.
• Check with your bank or card issuer for any restrictions on online transactions.
2.2. If the issue persists, try using a different payment method or contact your bank for further assistance.
3. Payment Processing Errors
3.1. In the event of a technical error during payment processing, you may receive a notification. Please do not attempt to make multiple payments, as this may lead to duplicates.
3.2. If you believe your payment was deducted but no confirmation was received, please reach out to us immediately with your transaction details for investigation and also suggest to approach the respective bank.